User Experience – RBot Delivered!
User experience is part of the JDD prototyping process. After releasing RBot V4 last week, we are hearing lots of stories from users about their experience with RBot. One email stood out. A user took a moment to write to us about the exciting experience they had in which RBot gave them a quick and easy solution for an everyday legal issue. We thought we would share that user experience with you:
“Earlier this morning, I was at a car mechanic who informed me that my third brake light had gone out. While I knew functioning brake lights were legally required, I was not entirely sure about the rules for the third brake light here in BC. Since my two main brake lights were working fine, I thought, “Is this really a legal problem?”
First, I tried my usual go-to—Google—but all I found were generic results about “brake lights” Nothing specific about the third brake light. Then I turned to the ICBC website … but suddenly I had a thought: Why not ask Rbot?
And Rbot *delivered*!
In just seconds, Rbot gave me a crystal-clear answer, pinpointing the exact legal requirement for a working third brake light in BC. Even better, it provided me with direct links to the ICBC website and information on “Unsafe vehicle classification”. It was precise, fast, and incredibly useful. I was thrilled with the results!“
Here is their User Experience with Rbot:
Me: I’m driving a 2013 Ford Focus, and my third brake light isn’t working. Is it a legal requirement to have a working third brake light?
RBOT: Hello! Yes, it is a legal requirement to have a working third brake light on your vehicle in British Columbia, Canada. According to the BC Government Commercial Vehicle Inspection Manual, any malfunctioning brake lights are considered unsafe and could result in your vehicle being classified as out of service. To address your issue with the third brake light not working, I recommend reaching out to the Insurance Corporation of British Columbia (ICBC) for guidance and assistance. You can visit their website at https://www.icbc.com/Pages/default.aspx or refer to their commercial vehicle inspection manual at https://icbc.com/partners/material-damage/mdprocedures/topics/bacb00a9-20c5-48b1-9d41-e28a489144d9.html for more information on vehicle safety requirements. If you need further assistance or information. Remember to prioritize safety and compliance with legal requirements when it comes to vehicle maintenance. Drive safely!
Me: But my other two brake lights are working. Does the third one really matter?
RBOT: Hello again! I understand that your two main brake lights are working fine, but the issue lies with the third brake light not functioning. Even though the two main brake lights are operational, it is still a legal requirement in British Columbia to have all brake lights, including the third brake light, in working order. To address this specific problem with your third brake light, you can contact ICBC directly for guidance and support. You can reach out to them through their website at https://www.icbc.com/Pages/default.aspx or refer to their resources on vehicle inspections and safety requirements at https://icbc.com/partners/material-damage/mdprocedures/topics/bacb00a9-20c5-48b1-9d41-e28a489144d9.html. It’s important to ensure all aspects of your vehicle’s lighting system are functioning correctly to comply with legal regulations and ensure road safety. Feel free to reach out to ICBC for further assistance. Drive safely!
Me: So, could a police officer actually ticket me for this?
RBOT: Yes, a police officer can issue you a ticket for having a non-functioning third brake light in British Columbia. It is considered a violation of the legal requirements for vehicle safety, and law enforcement officers can enforce fines or penalties for such infractions. To avoid any potential issues with law enforcement, it is advisable to address and repair the third brake light as soon as possible. If you have any concerns or questions about potential fines or penalties related to your vehicle’s third brake light, you can contact the Insurance Corporation of British Columbia (ICBC) for more information and guidance. You can visit their website at https://www.icbc.com/Pages/default.aspx. Stay compliant with legal regulations and ensure your vehicle is safe for the road. Drive responsibly!
Why This Matters:
The RBot was conceived as a tool that could sit on Reddit and answer people’s questions. The innovative, evidence-based thinking was that it would go where the people are asking for help and help them there, rather than sitting somewhere else on the internet (for example, on a website) and hoping people looking for help might find it. Further, it would be an example of how to use AI “on guardrails”: it would be constructed to look for help only on high-quality, well-curated legal information websites in British Columbia.
User experience like the story above shows us that, even though RBot was designed for the Reddit environment, it is also a valuable as a standalone resource – outside of Reddit.
Watch this space for how we make the most of RBot!